FAQ

Jump to a section to find your answers quickly:

 

Sizing

How do I know which size will fit me best?

It is important to read the product’s description and model measurements to get an accurate idea of how it might fit. If there is anything important you should know regarding an item’s fit—such as whether an item tends to run large or fits true-to-size—we will try to mention it in these descriptions.

We are happy to answer any questions you may have and help you to find the right size. You can reach customer service through our contact page.

 

Shipping

How much does shipping cost in the US?

We offer Free Ground Shipping for orders over $75 and Free Returns on all orders in the United States.

If you need your item sooner, please select the expedited shipping option (US customers only).

 

How fast is your shipping?

In most cases, orders placed by 9a.m. PST will ship within 24 hours. We will ship from Monday to Friday, twice a day, at 10am and 5pm.

Here is an example of our shipping prices.*

Method

Cost

Expected Arrival

Ground Shipping

Free*

3-7 Business Days

Ground Shipping

$8

3-7 Business Days

*Note: The above pricing is only an example; we will use different types of shipping, depending on the product and the buyer’s location. The above prices and expected arrival times may not apply to your purchase. Contact customer service for more accurate shipping details.

Please note that shipping costs are nonrefundable.

 

Can you ship to P.O. boxes?

No, we cannot ship to P.O. boxes. If you entered a P.O. box as your delivery address we will reach out to get an alternative address. Please note that this may delay your delivery.

 

What happens if I refuse the package or it is undeliverable?

Refused or undeliverable packages are subject to the following shipping fees:

Overnight and 2nd Day Air: $10.00  |  Ground and 3 Day shipping: $7.00

It is the responsibility of the buyer to make sure that the shipping address has been entered correctly.

 

Placing or Cancelling an Order

What if I need to change or cancel my order?

We process orders quickly, but if you need to cancel or change your order before it ships, please contact us as soon as possible.

 

Something I ordered is now on sale. Will you match the new price?

We do not offer price adjustments on items that have been put on sale.

 

Returns, Refunds, and Exchanges

What if something I ordered arrived damaged or I received the wrong item?

Contact us within 7 days of receiving the item and we will help make it right.

 

Can I return items that are on sale?

Sale items marked ‘Final Sale’ have been reduced in price and cannot be returned or exchanged. Items purchased as a gift are still applicable to our ‘Final Sale’ policy and cannot be returned.

 

What is your return policy for items shipped within the USA?

We offer free returns in the United States when you use our prepaid return shipping label.

 

How do I return an item?

Please read our return policy below and use our return form to proceed with a return:

All items received for return within the 14 day period will be fully refunded. Items returned within 14 days of receipt may be refunded to the original form of payment or store credit.

The following items are not eligible for refund or exchange:

  • All items marked ‘Final Sale’

  • Intimate apparel including Underwear, Socks

  • Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains are not eligible for exchange.

If you would like to exchange your item for a different size or color, please contact us at and we will check to see if we have the item in stock. If we have the item, we will hold it for you until we receive the return and then ship your exchanged item to you. If we do not have the item in the color or size you requested, we will issue a full refund upon receiving the return. Since many of our items sell out quickly, we cannot guarantee that any item(s) will be in stock.

Return Instructions:  

  • Contact us and we will email a prepaid label to you. Print the label, fill out return form included in shipment.

  • Securely pack and seal the items and include the completed return/exchange form in an appropriate shipping box or envelope.

  • Attach return shipping label (be sure to cover or remove old shipping label)

  • Mail through USPS (United States Post Office)

Refunds & Return Processing:

Please allow 10 business days for your return to be processed. You will receive an email confirmation when your refund has been processed. Your banking institution may require additional days to process and post this transaction to your account.

Refunds are issued back to the original method of payment or with an online credit.

 

Contact Us

We strive to deliver a superior shopping experience to our customers. If you have any questions, comments, or concerns regarding your purchase, please don’t hesitate to reach out to use through our contact page.